I might as well ‘fess up to it straight away – the two letters below, one a complaint, the other the response – have appeared in many places on the web.  But my joy in revisiting them does not diminish.  They speak for themselves.

The complaint

The response

If you’ve seen them before, apologies.  If you haven’t, be assured they are genuine.  And haven’t we all, just occasionally, wanted to reply to a complainant in similar fashion?